Guest Relation Officer

About Miramar Al Aqah Beach Resort

Nestled between the foothills of the Hajar Mountains and the glistering Indian Ocean, the Resort transports guests into a surreal realm of the eclectic flavors and extraordinary entertainment, palaces of pampering and exotic adventures. Reflecting the mosaic of cultures that rested up here long ago, the interplay of Arabic, Moroccan and Eastern design themes infuse the entire resort. Soft lanterns, Moorish balconies and a Mediterranean open air amphitheatre add unique character to a sprawling boutique-hotel ambience. Located on the East Coast of the United Arab Emirates, 140 km from Dubai and 45 km away from Fujairah National Airport, this peaceful sanctuary is guaranteed to redefined elegance and graceful atmosphere. Whether it's exploring the emirate historical attractions or just lounging on the beach, Miramar Al Aqah Beach Resort is the perfect place to soak it all in. Along with unique blend of traditional Arabian hospitality, luxurious accommodations and unrivalled service, guests are guaranteed to have a vacation like nowhere else.

Resort Facilities

Hotel facilities are excellent and are championed by the standard of the rooms. They are truly luxuriously appointed and the vast majority face the Indian ocean. Outstanding gourmet standard food is served in four excellent restaurants and three bars provide a chic and sophisticated ambience. A selection of shops, a health club and gym, temperature controlled outdoor and indoor pools are also readily available. Free shuttle buses are provided twice a week to malls in Dubai and Fujairah City and guests can indulge in a variety of water sports including windsurfing, diving, snorkelling and kayaking.The on-site 5-Star PADI scuba dive centre "Divers Down" provides diving courses from try-dives to instructor as well as 3 daily dives for certified divers.

Job Description

Create contact and harmony between the clients and the management of the hotel.
At the same time, try to understand any eventual problem from the client’s point of view, resolving them with delicacy and diplomacy.
Representing the hotel at any time at a high level.
Coordinating of the information for the clients
Information of all interesting occurrences, which happened during her/his absence.
Know about the hotel in general and each department, also everything related to guest's reservation, vouchers, etc.
Know the different types of rooms and suites
Know the details of the hotel.
Know the tour operator’s representatives, maintain contact with them, their telephone numbers ready and know their visiting-schedule.
Know all the department heads and most of the employees.

Qualifications required

Bachelors Degree /High school Diploma
Good English Communication Skills, Knowledge with Russian & German language is a plus
Minimum two years experience in the same position in a 4* or 5* hotel
Knowledge in OPERA & Microsoft Office
With pleasing personality
At least 5’4” in height